Refund policy
Thank you for supporting The Hair Extensions Expert, LLC. Each product is thoughtfully selected with our clients in mind. If you change your mind about a purchase, the following return policy applies.
Returns within 14 days
Please request your return within 14 days of delivery or salon pickup. Email thehairextensionsexpert@gmail.com with your order number and the items you would like to return. Please contact us before mailing or bringing back an item so we can arrange your return.
Eligible items
Products must be unopened, unused, and in their original packaging, with any original seals intact. This includes Nutrafol supplements. Opened products and used brushes or styling tools are not eligible for change of mind returns. Damaged, defective, or incorrectly supplied items are handled separately as explained below.
Return shipping or salon drop off
Customers are responsible for return shipping costs for change of mind returns. You may also arrange a free salon drop off at 225 Alamo Plaza, Suite A, Alamo, CA 94507. Please email us first to coordinate your visit.
Refunds
Once your return has been received and inspected, we will notify you of the outcome. Eligible returns are refunded to the original payment method for the amount paid for the returned items. Original shipping charges are not refundable for change of mind returns. We do not charge a restocking fee. Your bank or payment provider may need additional time to post the refund.
Orders with free shipping
If your order qualified for our buy 3 products, get free standard shipping offer, you keep that original free shipping benefit even if a return brings your order below 3 items. We will not deduct the original shipping cost from your refund. Customers remain responsible for return postage for change of mind returns.
Damaged, defective, or incorrect items
Please contact us promptly at thehairextensionsexpert@gmail.com if your item arrives damaged, is defective, or is not what you ordered. Include your order number, a description of the issue, and photos if available. We will work with you to arrange an appropriate replacement or refund and cover any necessary shipping costs. The change of mind restrictions above do not exclude these issues or limit your rights under applicable law.